At Krown and Kurl, we want you to love your hair. We take pride in offering stylish, convenient hair solutions designed to make your routine effortless.
We understand that sometimes a purchase may not be quite what you expected.
You can make a return for your purchase within 7 days of receiving your goods
All returned items must be sent back in their original condition, unused and unworn, with their original packaging, tags and hygiene seals intact where applicable.
Returns that do not meet our eligibility requirements may be refused a refund. If a return is refused, the customer will be responsible for arranging and paying for the item to be returned to them.
Customers are responsible for the direct cost of returning their order.
Please contact us before returning an item so we can provide the appropriate instructions.
How to Request a Return
To request a return or report a problem with your order:
- Visit the contact page on our website.
- Select the subject of your enquiry as “Return or Refund”.
- Provide your order number and explain the reason for your request.
- Wait for our response before sending your item back.
Please do not send returns to an address that has not been confirmed by our team.
If you have any questions about returns, refunds or your order, please contact us through our website’s contact form.